Help & contact
Contact
Write to us at [email protected]. We usually reply within 2 days. You can write in English or German.
What is Duopaw?
Duopaw is a game for two: together you raise a 3D pet with small daily tasks, your own chat and a gift box you can only open together. The app is currently in German and in a test phase.
How do I connect with someone?
Share your invitation or your player code in the app. The other person taps the link or enters the code. Then you open the gift box together.
I forgot my password
Tap “Passwort vergessen?” (Forgot password?) when signing in. You will receive a code by email and can set a new password.
Notifications don’t arrive
Check in your profile whether notifications are turned on, and allow them in your phone settings. In battery saving mode they may arrive later.
Someone is bothering or harassing me
Press and hold a message in the chat and choose “Melden” (Report). You can also block the person via the friends list. We look at every report.
What is the minimum age?
13 years. Anyone under 16 needs their parents’ consent.
Does Duopaw cost anything?
No, Duopaw is free. Paws are an in-game currency that you earn with tasks. They are not real money.
How do I delete my account?
Directly in the app or by email. Here’s how
Privacy
Read our Privacy Policy.